CARMATES CUSTOMS & REPAIR LTD
Company Number: 16681782

1. Company Information

CARMATES CUSTOMS & REPAIR LTD specializes in automotive customization and repair services, operating from our Leicester-based garage facility.

2. Services Provided

  1. Car modification parts and accessories supply
  2. Professional installation services at our Leicester garage
  3. Comprehensive car repair and maintenance services
  4. Custom modification design and implementation

3. Ordering Process

  1. Browse available products on our website
  2. Contact us directly for installation requirements and specifications
  3. Full payment required before product dispatch
  4. Custom items require 100% payment upfront before commencement

4. Payment Terms

  1. All major payment methods accepted
  2. Secure payment processing systems utilized
  3. Complete payment mandatory for all custom orders before work begins
  4. No partial payments accepted for standard products

5. NO RETURNS OR REFUNDS POLICY

⚠️ CRITICAL NOTICE – PLEASE READ CAREFULLY ⚠️

ALL SALES ARE FINAL – NO EXCEPTIONS UNDER ANY CIRCUMSTANCES

What This Means:

  1. No returns accepted — Once purchased, products cannot be returned
  2. No refunds available — Payment is non-refundable under all conditions
  3. No exchanges permitted — No product swaps or alternatives offered
  4. No cancellations — Orders cannot be cancelled after payment confirmation
  5. Policy applies to ALL products and services including:
    • Standard parts and accessories
    • Custom modifications and steering wheels
    • Installation services
    • Repair services
    • Special order items

Customer Acknowledgment Required:

By purchasing from CARMATES CUSTOMS & REPAIR LTD, you explicitly confirm that:

  • ✓ You understand and accept all sales are final
  • ✓ You accept no returns, refunds, or exchanges will be provided under ANY circumstances
  • ✓ You accept full financial responsibility for your purchase decision
  • ✓ You have verified product compatibility and specifications before purchase
  • ✓ You cannot reclaim funds for any reason after payment is processed

6. UK Delivery Only

Shipping Coverage

  1. We ship exclusively within the United Kingdom only
  2. International shipping is NOT available
  3. Orders outside the UK cannot be accepted

Delivery Timeframes

  1. Standard delivery: 3-5 working days from dispatch
  2. Carrier selection varies based on availability and location
  3. Delivery times are estimates and not guaranteed
  4. Once dispatched, no refunds available for delivery delays

Shipping Process

  1. Order confirmation sent via email
  2. Processing time: 1-2 working days
  3. Dispatch notification with tracking information (when available from carrier)
  4. Delivery completed within 3-5 working days
  5. Customer responsible for receiving delivery

7. Custom Orders

Custom Products (Including Custom Steering Wheels)

  1. 100% full payment required before manufacturing begins
  2. Custom work cannot commence without complete payment
  3. Additional time may be required for custom modifications
  4. Delivery timing confirmed with customer before dispatch
  5. NO REFUNDS available for custom orders under ANY circumstances
  6. NO CANCELLATIONS permitted after payment processed
  7. Once manufacturing has begun, payment is non-refundable

Important Custom Order Terms:

  • Custom products are non-standard and tailored to your specifications
  • No refunds will be issued regardless of personal preference changes
  • Modifications cannot be reversed once production begins
  • You assume full responsibility for design specifications

8. Liability and Warranty

  1. Budget-friendly solutions provided with transparent pricing
  2. Limited warranty coverage on selected parts only
  3. Extended warranty packages available at additional cost
  4. Professional installation strongly recommended for optimal performance and safety
  5. No liability accepted for customer-selected incompatible parts
  6. Warranty does NOT cover refunds or returns

9. Installation Services

Leicester Garage Location

  1. Professional installation available at our physical Leicester garage
  2. Installation appointments must be arranged in advance
  3. Contact required to confirm availability and booking

How to Arrange Installation

  1. Contact via WhatsApp
  2. Contact via Instagram
  3. Contact via Email: hemaljivan@carmateshop.co.uk
  4. Contact via Phone: +44 7405 987989

Installation Terms:

  • Installation payment is separate from product purchase
  • Installation services are final and non-refundable
  • No refunds issued for installation work once commenced

10. Important Disclaimers

PointDetail
Product CompatibilityCustomers responsible for verifying compatibility before purchase
Technical SpecificationsAll specifications must be checked prior to ordering
Professional AdviceTechnical consultation recommended for custom modifications
Incorrect SelectionNo responsibility accepted for customer-selected incompatible products
Delivery DamageReport delivery issues to carrier within 24 hours (outside our control)
Final Sale StatusALL products sold as final sale – no exceptions

11. Refund and Return Clarification

To Be Absolutely Clear:

SituationRefund Policy
Changed mind about purchase❌ NO REFUND
Product received but unwanted❌ NO REFUND
Product defective or faulty❌ NO REFUND
Delivery delayed❌ NO REFUND
Custom order not as expected❌ NO REFUND
Installation unsatisfactory❌ NO REFUND
Order sent in error❌ NO REFUND
Any other reason❌ NO REFUND

There are NO exceptions to this policy.

12. Contact Information

Email: hemaljivan@carmateshop.co.uk
Phone: +44 7405 987989
WhatsApp: +44 7405 987989

Available via: WhatsApp, Instagram, Email, or Direct Phone Call

13. Agreement Acceptance

⚠️ BINDING AGREEMENT ⚠️

By placing an order, making a payment, or engaging our services, you confirm that you:

  • ✓ Have read and fully understood these terms and conditions
  • ✓ Expressly agree to our strict NO RETURNS / NO REFUNDS policy
  • ✓ Acknowledge that all sales are final and irreversible
  • ✓ Accept that no exceptions will be made under any circumstances
  • ✓ Accept full financial responsibility for your purchase

These terms and conditions are legally binding.